Refund Policy
Last updated: September 26, 2026.
Every Little Gift Lab piece is made by hand, and we want you to love it. Here is how returns and refunds work.
Ready-made items:
You may return ready-made, non-personalized items within 30 days of delivery for a refund. Items must be unused, unwashed, and in original condition and packaging. Email contact@littlegiftlab.store first to get return instructions and the return address; returns sent without contacting us may not be accepted.
Custom and personalized items:
Items made with your name, initials, wording, or custom design are made just for you and cannot be returned or refunded, unless there is a mistake or damage as described below.
Mistakes, damage, and defects
If your order arrives damaged, defective, or does not match what you ordered (including a misspelling we made), email contact@littlegiftlab.store within 7 days of delivery with your order number and a clear photo. We will remake or replace it, or refund you, at your choice. We cover return shipping in these cases. We cannot fix errors in personalization text you entered.
Return shipping:
For ready-made returns that are not our error, the buyer pays return shipping. We recommend a trackable service since we cannot refund items lost in transit back to us.
Processing and Exceptions
How refunds are issued:
Once we receive and inspect your return, we will email you. Approved refunds go back to your original payment method within 5-10 business days. Original shipping fees are non-refundable unless the return is due to our error.
Exceptions:
We cannot accept returns on gift cards, digital items, or items washed, worn, altered, or damaged after delivery. Sale or clearance items are final sale if marked so on the product page.
Cancellations:
Cancel before your order ships for a full refund on ready-made items. Custom orders can be cancelled only before we begin making them.
Lost or delayed packages:
If tracking shows no movement for 7 days, or a package shows delivered but you did not receive it, contact us and we will help you file a claim with the carrier.
Contact:
contact@littlegiftlab.store.